Shipping policy

Coverage: addresses within the United States only. No international shipping.
Origin: international suppliers, mainly China.
Processing: 1 to 3 business days. Weekend or holiday orders: next business day.
Transit: 10 to 20 business days from dispatch.
Total estimated delivery: 11 to 23 business days (≈ 2 to 5 weeks). These are estimates, not guarantees.
Costs: shown at checkout. Some items ship free; the rest cost US$2.00, free from US$60. (To be confirmed.)
Tracking: you will receive an email with a tracking number when your order ships; it is also available in your customer account (account.nyvatra.com/orders).
Multiple items: may arrive separately, with tracking for each shipment. (To be confirmed with suppliers.)
Address changes: write to contact@nyvatra.com as soon as possible; once an order has shipped, it cannot be modified. (To be confirmed.)
Import duties and taxes: are the buyer's responsibility.
Delayed or lost orders: write to us with your order number.
Wrong or damaged product: write to contact@nyvatra.com with photos of the product, the packaging and the shipping label. If it arrived damaged or defective, let us know within 48 hours (Refund policy).

Frequently asked questions (shipping)

How long does it take to arrive? → 11 to 23 business days in total.
Do you ship internationally? → No, U.S. only.
Is shipping free? → Some items are; the rest cost US$2.00, free from US$60.
Who handles deliveries? → The international suppliers, using the carrier assigned to each shipment.
Will my items arrive together? → We try, but they may arrive separately.
Can I change my address? → Once an order has shipped, we cannot change the delivery address.
I received the wrong product → contact@nyvatra.com with the photos indicated.