Frequently Asked Questions

How long does it take for my order to arrive?

Processing takes 1 to 3 business days and transit takes 10 to 20 business days, so the estimated total delivery time is 11 to 23 business days (approximately 2 to 5 weeks). We work with international suppliers. See the details in our Shipping Policy.

Do you ship internationally?

Yes. For now, we ship to addresses within the United States and Mexico. Import duties and taxes, if any, are the responsibility of the buyer.

Is shipping free?

Some items include free shipping. For others, the rate is $2.00 USD, which becomes free on orders of $60 USD or more. The cost is shown at checkout before you pay.

Who handles the deliveries?

Orders depart from our international suppliers and are delivered by the shipping company assigned to each shipment. We will email you the tracking number once it is dispatched.

I placed several items in my order. Will they arrive together?

We do our best to ship everything together, but some items may arrive separately. You will receive tracking for each shipment.

Can I change my delivery address after placing an order?

Write to us as soon as possible at contact@nyvatra.com with your order number. Once the order has been dispatched, we cannot modify the address.

I received the wrong or damaged product. What should I do?

Write to us at contact@nyvatra.com with your order number and photos of the received product, the packaging, and the shipping label. If it arrived damaged or defective, let us know within 48 hours of delivery. We will resolve the case as soon as possible.

Are the products official/licensed?

We sell merchandise and collectibles inspired by the original works. We are not affiliated with or endorsed by the corresponding animation studios.

Can I return a product?

Yes, you have 30 days from delivery to request a return, provided the product is unused and in its original packaging. Check our Refund Policy for more details.

What is the Fanservice Collection (18+)?

It is a line of figures with a bolder style (swimsuits, fanservice poses) aimed exclusively at buyers over 18 years of age.

How do I know the status of my order?

We will email you the tracking number as soon as your order is dispatched. You can also check your orders in your customer account or at Track My Order.

How do I contact you if I have a problem?

Write to us at contact@nyvatra.com or from our Contact page and we will respond as soon as possible.